PRIVACY POLICY
INTRODUCTION
Welcome to www.theherbshop.in (“Website”) an online service owned, operated, and managed by The Herb Shop. The Herb Shop is the owner of brand The Herb Shop (“THE HERB SHOP”) and the website www.theherbshop.in (“Website”). The Herb Shop is a proprietorship firm having necessary licences and permissions (PAN, GST, MSME, FSSAI) to operate its functions. The registered office of THE HERB SHOP is SKY HIGH TOWER, S-1, 36 E BLOCK, SRIGANGANAGAR, RAJASTHAN, INDIA-335001. Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to THE HERB SHOP. Wherever we have said ‘you’ or ‘your’, this means YOU.
PRIVACY POLICY
This Privacy Policy outlines THE HERB SHOP’s approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations. We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. As a visitor/ customer to the Website, you are advised to please read the Privacy Policy carefully. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided for under this Privacy Policy. If at any time the Privacy Policy on this website no longer acceptable to you, you should immediately cease all use of the “theherbshop.in” web site and its ancillary products and services.
YOUR CONSENT
By using our Website and/ or by providing your personal information while registering your account on our Website, you consent to the collection and use of the information you disclose on our Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. By accessing and using the Website, you accept the terms of the Privacy Policy, Terms of Use, Shipping Policy as well as Cancellation Policy and further, consent to our use and disclosure of your personal information in any manner as described in the Privacy Policy.
CHANGES IN PRIVACY POLICY
We keep our Privacy Policy under review to make sure it is up to date and accurate. Any changes we make to this Privacy Policy in the future will be posted on this page. We reserve the right and You understand and agree that THE HERB SHOP may make changes to this Privacy Policy at any time without prior notice or intimation or without any obligation to inform you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Website’s Privacy Policy regularly to keep yourself updated and informed of the changes, if any. Your continued use of the THE HERB SHOP (Website) Content after any modifications/ changes indicates your acceptance of the changes in Privacy Policy, whether or not you have read them.
PERSONAL INFORMATION
Personal information collected by us :
As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation, your name including first and last name, email address, mobile phone number, contact details, username along with password you have created for setting up your account on the Website, your date of birth, age, gender, residential address, shipping address, postal code, information about the pages that you visited/ accessed on the Website, the links you clicked on the Website, the number of times you visited/ accessed a particular page on the Website and any such browsing information etc. We might receive certain information about you from other sources, such as updated delivery status and the shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily. You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website.
Why do we collect your personal information :
The information that we learn and gather from you, personal or otherwise,with your consent, is used without limitation, for following purposes :
A) For registering you on our Website, verifying your identity so as to permit you to use the Website.
B) To accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our Website.
C) To provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
D) To communicate with you via different channels e.g. phone, e-mail or chat, in relation to your use of our Website i.e. your orders placed, queries raised, to recommend certain promotional offers being run on our products etc.
E) To provide personalized products, promotional offers, communications and targeted advertising as well as product recommendations to you.
F) To display interest-based advertisements that might be of interest to you, with regards to certain of our products as provided for on our Website.
G) To provide functionality as well as to analyze the performance of our Website so as to fix any errors and further, to improve the user ability as well as the effectiveness of our Website.
H) To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
I) To develop and improve our products, services, communication methods and the functionality of our websites and For internal training and quality assurance purposes;
How information is collected by us :
We collect personally identifiable information about you, with your consent, in following ways:
A) As part of a voluntary registration process or through an online survey or through any combination thereof.
B) When you interact with us through the Website or from other sources e.g. updated delivery status and address information provided by you to our carriers.
C) When you browse, access or use the Website, our servers may collect information, directly or indirectly, regarding your activities on our Website by way of either cookies or permissions or other trackers.
D) Our digital display advertising that we serve to you on social platforms and other publisher’s websites; and
E) Forms you fill in online and send to us about what your interests are.
F) We also track the products you buy when you click on one of our display adverts and go on to purchase something from a selection of our retail partners.
G) If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
Our Website may contain links to other third party websites, for which we are not to be held responsible for the privacy practices of such third party websites, which we do not own, manage or control. Further, some web browsers have a “Do Not Track” feature. This feature lets you inform the concerned website that you have visited that you do not wish to have your online activity tracked on the said webiste. These features are not yet uniform across all browsers. Our Website is not currently set up to respond to those signals.
When and with whom your personal information is shared :
We do not sell or share your personal information with any third party for commercial gain/ profit. We may share or be required to share your personal information, without limitation, as follows;
A) With our business associates/ partners in order to deliver you the products that you have ordered from our Website;
B) With our payment gateway partner when you initiated a payment using your credit/ debit card on our Website;
C) With the concerned authorities when it is a legal obligation to do so e.g. to assist with detecting and preventing fraud;
D) With the concerned authorities when it is a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
E) When we have a legitimate business reason for doing so;
F) When we want to send you information and promotional material regarding our products and services;
G) When we have asked you for your consent to share it, and you’ve agreed to the same; and to improve your online shopping experience with us.
How do we secure your personal information :
We are committed to protecting your personal information, which is collected, possessed and stored by us. We have in place security measures and appropriate physical, technical and managerial safeguards to protect your personal information from unauthorized access, alteration, transmission and deletion. Our servers are only accessible to certain authorized personnel and your personal information is shared with the concerned personnel on a strict need to know basis so as to complete the transaction and to provide you with the products requested by you from our Website. Though we strive to maintain and safeguard the confidentiality of your personal identifiable information, transmissions made by means of the internet cannot be made absolutely secure.
By using this Website, you agree that we shall have no liability for disclosure of your information due to errors in transmission or due to any unauthorized acts committed by third parties. We keep the information collected from you on our systems or with our third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal and regulatory reasons. We shall take all reasonable steps to delete your personal data that is no longer required. By accessing the Website and by providing us with your information, you agree;
Procedure when any inaccuracies occurs in submitting your personal information :
To correct or to update any information that you have provided to us, our Website allows you to do the same online itself. In the event of loss of access details, you can send an email to care@theherbshop.in
CHILDREN’S PRIVACY POLICY
On our Website, all financial transactions are to be carried out by adults only. If you are not an adult i.e. a minor below the age of 18 (eighteen) years, you may access and browse our Website but you are barred from making any purchase on the Website without any adult supervision. Further, all minors are barred from registering and submitting their personal information on our Website.
COOKIE POLICY
This Cookie Policy outlines the types of cookies THE HERB SHOP collects on www.theherbshop.in and explains why we use them and how you can control the use of cookies. By using our website, you consent to our use of cookies in accordance with this Cookie Policy.
What is a cookie?
A “cookie” is a small piece of information that a website can send to your browser, which may then be stored on your computer (or other internet enabled devices, such as a smartphone or tablet). When you visit our website, we may collect information automatically from you through these cookies. All cookies have an expiry date that determine how long they stay on your computer or device. We’ve included information below on how you can manage and delete cookies.
How do we use cookies?
We use cookies to help you navigate efficiently and perform certain functions. We make use of cookies in range of ways to improve your browsing experience on our website, including, but not limited to:
A) Understanding and analysing how you use our website;
B) Keeping you signed in; and
C) Showing you personalised advertisements based on your interests
What cookies do we use?
We use cookies to ensure whoever uses our website gets best possible experience. We use the below mentioned cookies on our site to enable us to track visitor behavior and measure site performance. This helps us to improve the way our site works, for example, by ensuring that visitors can find what they are looking for easily. More information on the individual cookies we use and the purposes for which we use them is set out below:
A) Necessary Cookies: Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
B) Functional Cookies: Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
C) Analytics Cookies: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
D) Performance Cookies: Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
E) Advertisement Cookies:Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
How to manage and delete cookies?
Because we respect your privacy, you can control whether to accept cookies or not. If you would prefer not to accept cookies, you can either:
A) Upon visiting the THE HERB SHOP website, you will see an option to manage your cookie consent. This allows you to choose which types of cookies you wish to allow or decline, ensuring transparency and control over your data. If you decide to not accept cookies, some features and services on our websites will not function properly.
B) You can manage cookies in the privacy settings of the web browser you are using. Please note that if you use your browser settings to block all cookies you may not be able to access parts of our or others’ websites. The following pointers provide information on how to modify the cookies’ settings on some popular browsers:
Apple Safari: https://support.apple.com/en-in/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Microsoft Internet Explorer: https://support.microsoft.com/en-in/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
By using our website without deleting or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.
CUSTOMER SUGGESTION / FEEDBACK
If you want to suggest some improvement in the quality of packing or the quality of our products and/or you want to suggest some improvement in our working regarding to shipping, cancellations, returns, replacements or refunds and/or if you have faced some inconvenience regarding shipping, cancellations, returns, replacements or refunds, we welcome you to drop an email to THE HERB SHOP at (care@theherbshop.in). Your suggestions are of great value to us. And we will try to find a solutions for the problems/ inconvenience you have suffered and we shall try to provide you best customer service ever.
In case of any help, support or grievance, you may contact at
Email: [support@theherbshop.in]
Contact (Whatsapp Only): +91 9252424242
© 2025 THE HERB SHOP. All Rights Reserved.